Brentacre Campervan
Insurance Review
If you own a self-build or a modified camper, you’ve probably already discovered that most insurers don’t really understand them. Brentacre does.
Based in Swansea, they’ve built a loyal following among van converters, classic-van enthusiasts, and daily drivers who want straightforward cover that actually fits their setup.
Table of contents
- Brentacre Insurance at a Glance
- What real owners are saying about Brentacre Insurance
- Overview & Policy Details
- Pricing and Value
- Community Insights
- Typical Customer Profile
- Pros and Cons
- Real-World Feedback: Google vs Trustpilot
- FAQs
- Complaint Record & Industry Standing
- Overall Verdict
- People Score – Brentacre Insurance
- Brentacre Related Extra Reading & Community Discussions
Brentacre Insurance at a Glance
Feature |
Brentacre Campervan Insurance |
|
Specialises in |
Self-build, modified, and classic campervans |
|
Underwriter |
Markerstudy Insurance Services Ltd |
|
EU Cover |
Up to 90 days per trip included |
|
Breakdown Cover |
Optional add-on |
|
Modifications |
Unlimited; can be added at any time with no admin fee |
|
Age Range |
Typically 25–75 years |
|
Claims Reputation |
Rated “Excellent” (4.7★ Trustpilot, 2025) |
|
Renewals |
Competitive for long-term customers; multi-year loyalty reported |
|
Contact Method |
UK-based phone service – no call menus |
Visit Brentacre’s official website for current policy details and documents.
What real owners are saying about Brentacre Insurance
Brentacre’s name comes up again and again in campervan forums and review threads, usually from people who’ve been through the insurance maze and finally found a company that gets it.
“They actually answer the phone... real people who understand vans.” (Trustpilot, 2025)
“First-time converter here, they were patient and explained everything.” (Trustpilot, 2025)
“Fifteen years with them...still the best for mods.” (Trustpilot, 2025)
“Quick, friendly, and no admin charges when I added parts to my build.” (Trustpilot, 2025)
“Sorted my windscreen claim in days...no stress at all.” (Trustpilot, 2025)
These authentic, recent reviews echo what appears across Reddit threads, VW T6 Forum, and Facebook campervan groups, where Brentacre is often praised by name for campervan cover.
Overview & Policy Details
Brentacre’s core difference is its mod-friendly policy structure.
Where many insurers refuse to cover non-standard conversions or charge per-mod fees, Brentacre lets customers declare new upgrades — wheels, suspension, electrical work, pop-tops, kitchens — without penalty.
This is one of the main reasons self-builders and hobbyists stay with them year after year.
Cover typically includes:
- Comprehensive cover for damage, theft and fire
- EU travel cover (up to 90 days per trip)
- Glass and windscreen cover (included)
- Personal belongings (usually up to £500)
- No Claims Bonus protection (optional)
- Breakdown cover (optional add-on)
- Agreed value options for classic or custom conversions
Pricing and Value
Pricing for campervan insurance varies widely depending on age, usage, location, and modifications, but verified reviews and community discussions give a clear picture of Brentacre’s position in the market.
|
Camper Type |
Reported Price Range |
Typical Notes |
|
VW T5/T6 factory campers |
£650 – £750 / year |
Stable renewals for experienced drivers; competitive for standard setups |
|
Self-build & modified campers |
£600 – £900 / year |
Slightly higher due to bespoke nature, but praised for mod flexibility |
|
Classic or older vans |
£400 – £700 / year |
Dependent on age, agreed value, and restoration level |
Many long-term customers say their renewal prices have remained stable year-to-year, while others mention modest rises explained clearly by Brentacre staff.
Compared with larger insurers such as Adrian Flux, Towergate or Howden, Brentacre is often described as more competitive for modified and self-build campers and more personal in service, though not always the cheapest overall.
“Competitive prices, mine stayed the same, no hassle shopping around.” – Trustpilot 2025
“I switched from Adrian Flux to Brentacre, better price and more personal service for my self-build campervan.” – Reddit 2025
Based on verified user feedback from Trustpilot, Reddit, VW forums, and Facebook campervan groups (2024–2025).
Community Insights
Drawing from two years of forum posts and verified reviews reveals a consistent pattern.
Positive themes
- Modifications welcome: Owners praise how easy it is to ring up and add new mods. One reviewer said they’d made “over ten updates during my build with no charges at all.”
- Human service: Every review mentions that calls are answered quickly by real staff who know the difference between a pop-top and a parcel shelf.
- Fair claims handling: A driver described his cracked-windscreen claim as “sorted within days — no stress at all.” Another said an underwriter even waived an admin fee as a wedding gift.
- Long-term trust: Several customers note ten years or more of renewals without sharp price rises.
Mixed or negative points
- Premium rises after major mods: New upgrades can raise the premium, though most reviewers accept it as fair.
- Limited online tools: Policies are still managed mainly by phone; some would prefer a web dashboard.
Across Trustpilot, VW T6 Forum, Reddit and Facebook campervan groups, Brentacre remains one of the few companies consistently recommended by owners for real-world support and specialist knowledge.
Typical Customer Profile
Brentacre suits:
-
- Self-build owners needing flexible cover as their project evolves.
- Modified-vehicle drivers with aftermarket wheels, remaps or suspension.
- Classic van enthusiasts protecting restored T2s and early T4/T5 models.
Drivers under 25 often see higher quotes, but for mid-range ages with clean records, pricing stays competitive against Flux, Comfort and Towergate.
Pros and Cons
✅ Pros
- Understands campervan mods and self-builds
- UK-based staff answer the phone
- Clear, flexible policy wording
- Positive claims feedback
- Long-term pricing stability
⚠️ Cons
- No online account management
- Premiums can rise after big mods
- Breakdown not included as standard
- Limited for under-25s
- Mostly phone-based service
Real-World Feedback: Google vs Trustpilot
Customer sentiment varies slightly depending on where you look.
- Trustpilot: Scores remain consistently high (4.7★), with praise for friendly, knowledgeable staff and flexible modification policies.
- Google Reviews: Broader mix of feedback — loyal customers who’ve stayed for over a decade, alongside some who mention slower communication or rising renewal quotes.
Together, these reviews show a well-established broker with a loyal base, but also the challenges of balancing growth with highly personal service.
Data based on verified Google and Trustpilot reviews, October 2025.
FAQs
Can Brentacre insure an unfinished self-build?
Yes — if it’s DVLA-registered as a camper or in conversion with photos supplied.
Do they charge for adding mods?
No admin fee; your premium may change slightly if risk increases.
What about EU travel?
Up to 90 days per trip is included; longer can be arranged.
Who handles claims?
Markerstudy manages claims with Brentacre co-ordinating updates. Feedback suggests quick responses.
Is there an online portal?
No; all changes are handled by phone — many reviewers see that as a plus.
Complaint Record & Industry Standing
According to Financial Ombudsman data for 2024/25, only one complaint was raised against Brentacre — and it was not upheld.
By comparison, many larger UK brokers and insurers received dozens of complaints during the same period, with mixed outcomes.
This low complaint rate supports Brentacre’s reputation for straightforward service and fair handling when issues arise.
Source: Financial Ombudsman Service – firm-level complaints data (H2 2024)
People Score – Brentacre Insurance
Based on Trustpilot, Google and Ombudsman data using our comparison formula
9.2 out of 10
Brentacre Related Extra Reading & Community Discussions
Want to explore more real-world experiences and comments? Here are a few useful community discussions and resources that helped inform us:
• 
Facebook discussion: “Finding Affordable Campervan Insurance: Brentacre Praised Amid Rising Costs” – The discussion centres on finding affordable insurance for living full-time in a campervan, with Brentacre praised for offering a reasonable quote, while others debate honesty with insurers, share personal experiences, and suggest alternative providers.
• Reddit thread: “Looking for insurance for under 25's” – Brentacre was recommended as one of the few insurers willing to cover young drivers (from age 19+) with self-converted campervans.
• VW T6 Forum post about Brentacre Insurance from 2020 to 2023: “Brentacre Insurance thread” – The discussions cover customer experiences with Brentacre Insurance, including quotes, modifications, claims handling, renewal pricing, repair policies, and the role of their underwriter Markerstudy.
• 
Financial Ombudsman Service: Complaints data for UK insurer Brentacre Insurance to the Financial Ombudsman, the official list.